COMPLAINTS PROCEDURE
We are members of The Property Ombudsman redress scheme and subscribe to its code of conduct. We do hope that the service you have received from us is to your full satisfaction, however we appreciate that sometimes in business things may go wrong.
Should you be unsatisfied with our service we have an in house complaints procedure in which we will use our best endeavours to find a satisfactory solution to any complaint or dispute you may have with our service.
Should you have a complaint with any aspect of our service, you should first bring the matter to the attention of the person in our firm that you have dealt with at first instance. They will strive to respond to your complaint as soon as possible but in any event not more than 15 days from the date of receipt of the complaint.
Hopefully the matter can be solved amicably to your full satisfaction at this level.
If however the response you receive is not satisfactory you may bring the matter to the attention of our managing director Mr Christos Malialis LLB. At this stage you should make your complaint in writing and outline the resolution that you are seeking. Mr Malialis will acknowledge receipt of your complaint immediately, will review the matter very carefully and respond as soon as possible, but in any event no more than 15 days from the date that the complaint is brought to his attention. If the response you receive is still not satisfactory you can then refer your complaint to:
The Property Ombudsman (TPO)
Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
Tel: 01722 333306. www.tpos.co.uk
The TPO will provide an impartial review of the complaint. Their service is free of charge. Please note that they are only able to consider complaints that have gone through our internal procedures.